Contact
One inbox, read by the person who builds it. Email is the only channel, so nothing gets lost in a support system.
Email: hello@slowleaksubs.com
We aim to reply within 5 business days. We're in Sydney, so allow for AEST and AEDT hours.
What to include
So we can help on the first reply, tell us:
- Which bank the statement came from, and whether it was a PDF or CSV export.
- What you expected to happen and what happened instead.
- For payment questions, the email address you used at checkout and roughly when you paid.
Please don't email us your bank statement. We don't want a copy and we have no way to store one safely. If a statement won't parse, describe the problem or send a screenshot with the amounts and account details blacked out.
Common reasons to write
- Support
- A statement that won't read, a charge named incorrectly, or a recurring charge the tool missed. Corrections to the merchant dictionary get applied for everyone.
- Your bank isn't supported
- Tell us which one. Bank support is prioritised by how many people ask for it.
- Refunds
- See the refund policy, then email from the address you paid with.
- Privacy requests
- Access, correction or deletion of what we hold about you, under the privacy policy. We respond within 30 days.
- Media and other
- Same address. We don't take sponsored posts, affiliate arrangements or paid placements of any kind.
Business details
- Trading name
- Slow Leak Subs
- Operated by
- Angus Muma
- ABN
- 46 651 657 225
- Location
- Sydney, New South Wales, Australia