Refund policy
Last updated 22 September 2026
Slow Leak Subs costs a one-off $19 AUD to unlock the full list of recurring charges found on your statement. There is no subscription and nothing recurring.
If the tool didn't do what it says on the box, ask for a refund and you'll get one. Email hello@slowleaksubs.com within 30 days of your purchase, tell us what went wrong, and we'll refund you in full. You don't need to justify it at length.
When we refund
We refund in full when:
- You were charged but the results never unlocked.
- The tool failed to read your statement, or read it so poorly the result was unusable.
- The results were plainly wrong, for example charges that don't exist on your statement.
- You were charged twice for the same thing.
- You changed your mind and have not yet viewed the unlocked results.
Before you pay
The free preview is deliberately there so you can judge the tool before paying: it tells you how many recurring charges were found and what they total. If the preview finds nothing, or finds far fewer charges than you expected, that is a sign your statement format isn't well supported yet. Don't pay, and please tell us which bank you're with so we can fix it.
What we may not refund
We may decline a refund where you have viewed the full results and simply didn't like what they showed, for example because you have fewer subscriptions than you thought, or because the tool worked correctly but you'd hoped for a different answer. Deciding what to do about the charges it found is up to you, and we can't refund on the basis of that decision.
This does not limit your rights below.
Your consumer rights
Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or, in New Zealand, the Consumer Guarantees Act 1993, which cannot lawfully be excluded.
Under the Australian Consumer Law, services must be provided with due care and skill and be fit for the purpose described. If a service fails to meet a consumer guarantee you may be entitled to a refund or to have the problem fixed, and to compensation for reasonably foreseeable loss, regardless of what this policy says.
How to request a refund
- Email hello@slowleaksubs.com from the address you used at checkout.
- Tell us roughly when you paid and what went wrong. You don't need to send us your statement, and please don't: we don't want a copy of it.
- We'll reply within 5 business days.
Approved refunds are returned through Stripe to the original payment method. Your bank usually takes 5 to 10 business days to show it.
Contact
Angus Muma, ABN 46 651 657 225
Sydney, New South Wales, Australia
hello@slowleaksubs.com